Shipping policy
At Torluma, we are dedicated to delivering our unique lighting fixtures to your home with care and efficiency. Please review our shipping policy for details on methods, costs, and timeframes.
Processing Time
Orders are typically processed and shipped within 1-3 business days (Monday-Friday) after your purchase. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods & Estimated Delivery Times (US Domestic)
We offer the following shipping options for orders within the United States:
- Standard Shipping: Estimated delivery within 5-8 business days after processing.
- Expedited Shipping: Estimated delivery within 2-4 business days after processing.
Please note that these are estimated delivery times. Actual delivery may vary depending on your location, carrier delays, and other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order, as well as the selected shipping method. You will see the exact shipping cost before completing your purchase.
Free Shipping
We occasionally offer free standard shipping on orders that meet a certain threshold. Any active free shipping promotions will be clearly displayed on our website and automatically applied at checkout if your order qualifies.
International Shipping
At this time, Torluma primarily ships within the United States. For international shipping inquiries, please contact us directly at support@torluma.com before placing an order to discuss feasibility and obtain a custom shipping quote.
Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your package directly on the carrier's website.
Shipping Address Accuracy
Please ensure that your shipping address is entered correctly during checkout. Torluma is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping fees.
Lost or Damaged Packages
If your order arrives damaged or if you believe your package is lost in transit, please contact us immediately at support@torluma.com. We will work with the shipping carrier to resolve the issue and ensure you receive your products.
Contact Us
If you have any questions about our shipping policy or your order, please do not hesitate to contact us:
Torluma
1713 Pioneer Ave
Cheyenne, Wyoming, US, 82001
Email: support@torluma.com