Frequently Asked Questions

General Questions

What kind of products does Torluma offer?
Torluma specializes in unique and artistic lighting fixtures, including exquisite glass flowers, elegant lanterns, and durable bronze & copper lighting solutions. Our collection features items like Calla Lily, Canterbury Lantern Pathlight, Copper Evening Primrose, English Cottage Lantern, and more.

Are your lighting fixtures suitable for outdoor use?
Many of our lanterns and bronze & copper items, such as the Canterbury Lantern Pathlight, are designed for outdoor use. Please check the individual product descriptions for specific details on weather resistance and recommended usage.

Ordering & Payment

What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express, Discover) and other popular payment options. All transactions are processed in USD.

Can I modify or cancel my order after it's been placed?
If you need to modify or cancel an order, please contact us immediately at support@torluma.com. We will do our best to accommodate your request, but please note that once an order has been processed for shipping, we may not be able to make changes.

Shipping & Returns

What are your shipping options and delivery times?
For detailed information on our shipping policies, including available methods, costs, and estimated delivery times, please visit our Shipping Policy page.

What is your return policy?
We want you to be completely satisfied with your Torluma purchase. For comprehensive details on returns, exchanges, and refunds, please refer to our Refund Policy page.

Product Care

How do I care for my glass flower lighting fixtures?
To maintain the beauty of your glass flower lighting, such as the Royal Evening Primrose or Star Lily- No Leaves, gently wipe them with a soft, dry cloth. Avoid harsh chemicals or abrasive cleaners. For outdoor glass fixtures, occasional cleaning with mild soap and water may be appropriate, but always ensure they are completely dry before reconnecting power.